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Operations Supervisor

Division: Mass Torts
Reports to: Manager
Status: Full-Time, Exempt

Summary

Verus is looking for a highly motivated Supervisor to join our Mass Torts Department.  The supervisor will provide essential leadership within the Mass Torts area of the business.  Coordinating with Operations Management, Client Relations and IT, this role helps to define processes and procedures allowing the Mass Torts review team to successfully review high volumes of cases efficiently with excellent quality.

Primary Responsibilities:

  1. Coordinate with Operations Management, Sales and Client Relations to understand statements of work and client expectations in order to outline deliverables and timelines.
  2. Work with Operations Management to develop and document processes and procedures in order to support efficient high-volume and high quality case reviews.
  3. Guide and supervise the work of one or more teams of case reviewers.
  4. Work with trainers to guide training of the review team(s) in any new tort specific knowledge transfer and new procedures and to administer refresher training as required.
  5. Effectively work with claimants to help facilitate the claims process.
  6. Order, review, and summarize medical records.
  7. Manage workflow of cases in the case management system and or in vendor applications.
  8. Properly document all events and communications.
  9. Monitor reports to measure both individual and team performance for both productivity and quality
  10. Uphold confidentiality of highly-sensitive client information.
  11. Respond to client inquiries and participate in meetings as requested.

Knowledge and Skill Requirements:

  • 3-5 years of experience in a related supervisory role.
  • Paralegal certification and/or mass tort litigation case review experience a plus.
  • Document management experience preferred.
  • Client-oriented with excellent customer service skills.
  • Strong working knowledge of Microsoft Office tools, including Excel and Word, the ability to run PivotTables and V-lookups, and learn new programs.
  • Ability to adhere to strict deadlines.
  • Strong communication skills.
  • Ability to handle multiple priorities.
  • Able to work independently with minimal supervision.
  • Excellent organizational skills with a strong attention to detail.

Working Conditions:

Working conditions are normal for an office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

To submit a resume, please email us at hr@verusllc.com.

 

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