Zantac Litigation|Census Plus Services

Zantac has been on the market since the 1980s – in both prescription and over-the-counter formulations. The OTC version is used to treat heartburn and acid indigestion. In its prescription form, it treats ulcers, gastroesophageal reflux disease and erosive esophagitis. In April 2020, the FDA announced that Zantac contained traces of N-nitrosodimethylamine (NDMA), a chemical impurity that has the potential to cause cancer in consumers. The levels of NDMA found in Zantac were declared unacceptable because of NDMA’s health risk.

Verus helps law firms manage their Zantac Census Plus claim process so they can focus on the specific details of the litigation. Our process is designed to quickly identify non-eligible claims, and reduce rework on eligible claims. The Verus process consists of the following steps:


  • Once you have a signed client retainer, Verus’ integrates directly with lead generators to ensure a quick handoff and rapid follow-up with claimants to complete the CPF.


  • We engage with claimants through a combined program of telephone, email, and a text-to-mobile platform that significantly speeds the collection of claimants’ information and the gathering of electronic signatures.
  • All claimant communications are through dedicated toll-free phone numbers, a project-specific email address, and texting and email branded for your firm.


  • Our web portal tracks all claimant information and coordinates all ongoing communications. Our user-friendly interface allows claimants to enter information directly onto the platform, using their mobile or desktop device.
  • Our portal streamlines the collection of drug usage and medical provider information, including the review of supporting pharmacy records and diagnostic reports.


  • Verus utilizes a mobile-friendly digital signature platform combined with direct mail capabilities for claimants uncomfortable with electronic signatures.


  • Workflow queues alert you when a claim form is ready for your legal review before the final submission to the court-appointed claims administrator.


  • Verus uploads all claims to the court-appointed claims administrator that meet your review requirements once approved.


  • Assessment of claims’ viability post client retention: Verus is able to quickly identify non-viable cases so you can fine-tune your case criteria early on in the campaign.
  • Smooth client relations: as a Verus client, you will have a dedicated Client Relations Manager who will be there to assist your firm with every step of the project.
  • Direct Integration: Direct connection via API, to efficiently exchange information between lead generators and your matter management system.
  • Customized outreach campaigns: our team has the analytical skills to adapt the communication strategy for each project to increase engagement.
  • Transparency: Interactive visual dashboards that provide meaningful insights into the status and progress of your clients’ claims.

Additional Zantac Services:

  • Medical record management and review: Verus’ experienced team will manage the medical record orders and then review them for diagnoses of the various alleged injuries or alleged cancers associated with Zantac/ranitidine usage to provide the proof of injury required in the litigation.
  • Post-submission claimant communication: Exclusive text law firm-branded communication channel, customized to each firm that allows them to maintain claimants engaged in the cases even through multiyear litigations.

If your firm is involved in the Zantac® Litigation, Verus is here to help.

Zantac Census Plus LP