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Survey

Your perspective matters. This short survey is designed to better understand how law firms evaluate and engage litigation support partners. Survey responses will be aggregated and reported anonymously.

1 of 10: What challenges are driving your decision to outsource services? *Select all that apply.Capacity constraintsRisk managementCost controlSpeed / turnaround timeCompliance requirementsOther (please specify)

2 of 10: Which areas of mass tort or class action work do you currently outsource? *Select all that apply.Lead generationIntakeCase managementAnalytics / reportingAudits / data validationLien resolutionOther (please specify)

3 of 10: How do you typically evaluate and select outsourced vendors? *Select all that apply.Internal review processVendor interviewsReputation / prior experienceReferralsOnline researchOther (please specify)

4 of 10: What factors most often trigger the decision to outsource? *Select all that apply.Claimant volume exceeds internal capacityProcedural requirementEfficiencyComplexity of the matterOther (please specify)

5 of 10: What matters most to you when selecting an outsourced litigation support partner? *Select all that apply.Reputation and experienceData security and complianceTransparency and reportingTechnology and portalsAnalytical insightsCostOther (please specify)

6 of 10: What concerns, if any, do you have before engaging an external litigation support provider? *Select all that apply.Data securityControl / oversightTimelinessTransparencyCost predictabilityCostOther (please specify)

7 of 10: Thinking about your best vendor relationships, what differentiates strong partners from average ones? *Consider aspects like collaboration, data transparency, long-term value, and shared accountability.0 / 2000

8 of 10: What value have outsourced partners delivered to your practice? *Select all that apply.Operational efficiencyCost savingsBetter strategic decision-makingImproved reporting and visibilityRisk reductionCostOther (please specify)

9 of 10: What does your primary litigation support vendor do better than others you've worked with? *If you have worked with more than one provider, please answer based on the vendor you consider your primary partner.0 / 2000

10 of 10: Where your primary litigation support vendor had the greatest impact on your practice? *Select all that apply.Operational performanceFinancial outcomesStrategic planningCustomer service / responsivenessTechnology and reportingRisk management / complianceOther (please specify)

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