Why Outsourced Case Management is Essential for Mass Tort & Class Action Firms
In today’s litigation landscape, class action and mass tort practices face unprecedented complexity—thousands of plaintiffs, terabytes of documents, strict court deadlines, and ongoing compliance obligations. Traditional case handling methods or piecemeal tools can’t keep up. The margin for error is thin, and inefficiency costs firms time, money and credibility.
This is where outsourced case management technology steps in. By centralizing all aspects of case handling—intake, claimant validation, medical record management, lien resolution, billing, and reporting—firms can scale operations without adding overhead.
With outsourced platforms, your team gains:
- Volume Management at Scale – Handle thousands of claims simultaneously without overwhelming staff.
- Deadline Protection – Automated reminders and calendaring reduce the risk of missed court filings.
- Client Transparency – Portals and secure messaging enhance claimant trust and improve satisfaction.
- Cost Control – Outsourcing reduces the burden of hiring, training, and maintaining large in-house administrative teams.
- Data Security & Compliance – Enterprise-grade encryption, audit trails, and built-in regulatory safeguards protect sensitive client data.
- Focus on Strategy, Not Administration – Attorneys spend less time chasing documents and more time developing a winning strategy for their clients.
Technology alone isn’t enough if it doesn’t resolve the real bottlenecks firms face every day. Below are the most pressing challenges in managing mass tort portfolios and how Verus delivers practical solutions that turn obstacles into advantages.
How Verus Solves the Pain Points of Mass Tort Portfolio Management
- Pain Point: Expensive and Time-Consuming Claimant Acquisition
Finding and engaging potential claimants can be costly and time-consuming for law firms engaging in mass torts or class actions.
Verus Solution: Through data and persona-driven development of customized outreach campaigns, Verus delivers high-value claimants with signed engagement retainers that are ready to move forward.
- Pain Point: Complex and Costly Case Intake
Onboarding new portfolios can be messy, with inconsistent or incomplete data and wasted spending on ineligible claims.
Verus Solution: Customized data collection portals streamline intake and identify ineligible claims early. This ensures your litigation budget is invested only where it drives results.
- Pain Point: Inefficient Medical Record Retrieval
Ordering records can be slow and costly, with little visibility into provider fees.
Verus Solution: Through deep relationships with providers, Verus ensures efficient ordering, retrieval, and transparent tracking of medical records, giving you proactive oversight of provider costs.
- Pain Point: Low Claimant Engagement
Claimants often disengage, delaying progress and weakening case strength.
Verus Solution: Omni-channel, and personalized engagement programs keep claimants informed, welcomed, and supported throughout the life of their case.
- Pain Point: Inconsistent Data Collection & Missing Documents
Gathering contracts, HIPAA forms, and Plaintiff Fact Sheets can stall cases and create compliance risks.
Verus Solution: Our secure portals and personalized omni-channel outreach programs streamline data submission, document uploads, and e-signatures—keeping information organized and protected by stringent security.
- Pain Point: Healthcare Lien Compliance
Unresolved liens can delay settlement distributions and jeopardize benefits.
Verus Solution: Verus identifies potential liens early and develops and implements strategies for timely resolution pre- and post-settlement.
- Pain Point: Document Overload and Data Gaps
Mass torts generate mountains of records, with risks of gaps or errors that slow down litigation.
Verus Solution: Verus blends technology with human expertise to process documents accurately, identify deficiencies, and deliver detailed medical chronologies and summaries.
- Pain Point: Lack of Portfolio Visibility
Without analytics, firms struggle to forecast outcomes and allocate resources effectively.
Verus Solution: Verus’ data scientists use predictive models to analyze your portfolio, helping you plan litigation and settlement strategies with confidence.
- Pain Point: Risk of Submission Errors
Errors in pleadings, PFS, or claim forms create costly delays and deficiencies.
Verus Solution: Automated tools and rigorous QC combine to compile and submit claims accurately, reducing deficiencies and administrative expense.
- Pain Point: Wasted Provider Costs
Targeting the wrong providers leads to unnecessary expenses and delays.
Verus Solution: Verus uses multiple data sources to pinpoint the correct custodian, cutting costs and accelerating turnaround times.
In mass torts and class actions, success depends on the ability to stay organized, compliant, and responsive while managing overwhelming case volume. Outsourcing case management delivers the infrastructure you need to keep pace—and win.
Ready to take control of your caseload?
Let Verus show you how outsourced case management services streamline operations, reduce risk, and help mass tort and class action firms thrive.
Verus addresses your pain-points and creates operational advantages, streamlining mass tort portfolio management from intake to resolution.
