High Reliability Organizations (“HRO”) are institutions that operate in complex, hazardous environments, making few mistakes (i.e., medical errors, air traffic errors) over long periods of time. HROs have existed since the 1980s in the aircraft carrier, air traffic...
We recently explained how mass tort law firms can fix their claimant engagement struggles by taking a relationship-based approach to the process. In that post, we suggested firms can avoid these struggles by regularly and proactively communicating with their clients...
For many mass tort firms, case administration and management can eat up significant human and financial resources because attorneys need to spend valuable time overseeing administrative tasks that take them away from the actual litigation. Client intake, document...
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